Important annoucement!

Greetings soldiers,

Thank you for supporting Empires and Allies and for being a loyal player!

We're sorry to inform you that Empires and Allies on Facebook will be shutting down on June 17th, 2013. You can continue to play the game until then. We appreciate your participation in Empires and Allies as it helped make the game a fun place to meet and play with your friends.

In place of Empires and Allies we encourage you to play other Zynga games like Bubble Safari, Chefville, FarmVille 2 and Mafia Wars. Zynga is committed to helping Empires and Allies players find a new place to play. Log into the game here: https://apps.facebook.com/empiresandallies/for more information about a bonus package in another game.

Thank you for your time in Empires and Allies. We look forward to seeing you again in other Zynga games.


Sincerely,

The Empires and Allies Team

How to: Submit a Screenshot Video to Customer Support

When submitting attachments to the Customer Support team for review, a screenvideo attachment is the best method to illustrate that a problem is occurring in CoasterVille. Screen video attachments clearly outline problems and provide actionable steps to correct when a complicated problem arises.

Please follow the instructions listed below for an outline on how to submit a screen video to Zynga Customer Support.

NOTE: The suggested screen video software is only one of many free image hosting websites. It is not required that players use Jing to submit attachments to Zynga Customer Support. Additionally, a vast majority of free image hosting websites have a bandwidth limit. This means that if enough people view your picture, there is the possibility that your bandwidth will be exceeded, and your image will no longer be visible.

How to take a screen-video (Using Jing):

1. Download and install a free screen video software (Jing is commonly used: http://www.techsmith.com/jing/ ).
2. Locate the little yellow sun along the border of your primary monitor.
3. Use the capture feature to designate the area of your screen you want to capture. 
4. Select 'Capture Video/Film Icon' option to begin a screenvideo and start recording.
5. Click the stop button to stop recording when you have captured the desired video. A new window with the screen video will be shown.
6. Share the screenvideo via screencast.com. Attach your UID to the end of the file name for customer support review.
7. Check the history section (under the little yellow sun) to retrieve the url link for the recorded screenvideo.
8. Locate the saved screenvideo and select 'Share' this will generate a new window with the url located in the address bar .
9. Submit the saved url to your support incident for verification purposes.

Alliances! FAQ

Ten-HUT!

Soldiers- we're ready to introduce you the coolest feature yet....... ALLIANCES!



For the first time ever, we're giving you the chance to team up with your
friends and help each other in battles! 


Here's a guide, on how the feature will work:


This great new feature allows you to:

- Form Alliances with your friends, to fight global opponents and win medals and
  powerful units.

- This feature allows neighbors to team up into Alliances of up to 10 players.

- Alliances will be able to fight other teams through the World Domination Mode.

Where can i find this feature?

You can get started on forming your new Alliance, by clicking on the icon
that appears to the left of your neighbor bar.




How do you go about this?

Alliances will let you team up with your friends and help them in battle. You can begin your journey by becoming an Alliance leader! 

Should you choose not to, you can opt to join your neighbor’s Alliance instead. You can join your friends’ Alliances for free. 

How do I become a leader?

To lead an Alliance of your own, you have to prove you have what it takes! Show everyone that you possess the three key aspects of what it takes to be a powerful leader :

• Wealth: Leading an Alliance is an expensive affair. You must prove you can support one.
•  
• Power: Only the most powerful can be Alliance leaders. Don’t be afraid to get brutal in the field.
•  
• Connections:Who you know matters. Prove you have the right connections to make your Alliance the strongest.

You need to complete all three of these individual quests to create an Alliance.

What can a leader do?

The leader gets privileges that regular members do not receive.
The leader decides:

• The name of the Alliance
• The crest (symbol ) that represents your alliance in battle
• Choice to remove members out of the Alliance

Crests:

Crests are shields that represent your Alliance, so that your neighbors and you can identity them anywhere. The leader of the Alliance may choose his Alliance crest from the following options:




Note: you can choose to change your crest at any point by clicking the edit button found in your Alliance profile pop up. 

What's next?
Once you have formed an Alliance or joined one, you may start inviting your neighbors and friends to join your Alliance. If you have enough neighbors, you can go to the World Parliament and find more players to join you.


Rules of Battle:

Once you have formed your Alliance, you will have access to exclusive new Alliance battles! Here, you can challenge and take on other Alliances, to prove to who is best. 

Defense:The combined strength of every alliance members defense force, will become your Alliance's defense force i.e. if somebody were to attack your Alliance they would have to face off against all your allies.

Attack: When you attack an alliance, you will have to defeat all of members of the opposing Alliance. After you defeat each member, you will win a dominance point bonus and damage the opposing Alliances health. If you manage to defeat the whole Alliance (every member), you will win a big domination point reward!!

Health: Every time you are defeated in battle, you lose health. So keep an eye out for your weak spot. If your Alliance has more health than anyone else in World domination, before world domination mode refreshes (look out for the timer in the game), your entire Alliance will win a crown and a HUGE domination point prize!
**With all of these domination points that you accumulate, you will be able to unlock powerful new units, faster than ever before (and permanently)**

Allies: your Allies will be able to give your power ups during an Alliance battle, so that you will be fighting alone. You can ask for power ups by selecting who you would like help from. 

Rivals: any Alliances that have attacked you will appear on your 'rivals list' on world domination mode. This will allow you to battle other Alliances one on one!

How to get ‘Crown’ in alliances? How to get alliance health? How to Abandon/ Leave an Alliance? 

How to get ‘Crown’ in alliances

1. To get a Crown, your alliance must have the highest health out of all the alliances seen in the list in World Domination -> Alliances tab when the timer expires.

Case 1:

In the above images My alliance ‘Ninja Alliance’ has thousand health points which is greater than the alliance second in the list ‘Geoff Alliance’.

I will only receive the ‘Crown’ if my alliance can maintain a higher health out of all the alliance in the list when the timer showing ‘1:11:16:33’ expires.

When the timer expires the List refreshes

And I get the pop-up saying my alliance has won a ‘Crown’

2. Your alliance is always shown first in the list, but in order to get a ‘Crown’ your alliance health must be higher than the health of the alliance 2^nd in the list( The list is always sorted in Decreasing health, Except for your alliance)


Case 2:

In the above screenshot my alliance ‘Ninja Alliance’ has a lower health that the 2^nd alliance ‘Geoff Alliance’ therefore if my alliance still has a lower health than the other alliance in the list when the timer expires then I won’t receive  a ‘Crown’.

How to get alliance health

 1. Win alliance battles

10 Health points are added if you win 1 wave in alliance battle. ( Defeating a 5 member alliance = 10 X 5 ie, 50 health points will be added to your overall alliance strength)

2. Winning a ‘Crown’ adds a certain percentage of health to your alliances total health (the percentage of health varies from alliance to alliance) 

2. You can always restore complete health by purchasing Health points using ‘Empire Points’ from the Alliances UI and from Alliances tab in World Domination window. The buy button is placed adjacent to the health bar

How to Abandon/ Leave an Alliance

An alliance member or leader can leave an Alliance by clicking on the abandon button in Alliance UI.

Feedback
Please leave your CONSTRUCTIVE feedback in this thread:

Alliances!


Note that this is for feedback, NOT bug reports—bug reports should go in our new Bug Reporting Forum!

Get to it, soldiers! DISMISSED!

Zynga's Support Options And How To Get Access to Premium Support in Empires and Allies

Game cash spent within 30 days	Community Forums	Player-to-Player Social Support	Email - 48hours SLA*	Email - Premium 8 hour SLA*	Premium Chat Support**
FREE	✓	✓	✓	X	X
$ 0.00 - $19.99	✓	✓	✓	X	X
$ 20.00 - $49.99	✓	✓	X	✓	✓ 30 Days
$ 50.00 or more	✓	✓	X	✓	✓ 60 Days

* English, French, German, Italian, Spanish and Portuguese Only

** Must maintain good standing with customer support – see article for terms and conditions

^Current Premium Support games include Bubble Safari, Cafe World, CastleVille, ChefVille, CityVille, CityVille 2,Empires and Allies, FarmVille, FarmVille 2,Pioneer Trail, Hidden Chronicles, Mafia Wars, Ruby Blast, YoVille, Zynga Poker, Zynga Bingo, and Zynga Slingo

If you are interested in becoming a premium player with access to “Premium Support” which includes chat support and improved email service levels, you can start by making a purchase of “in game currency” above the minimum premium support threshold. See link below to get started. For more information and Frequently Asked Questions regarding live support, click here.

If you would like to know how to make a purchase of in-game currency, please click here.

Premium Support Terms & Conditions: Zynga reserves the right to make changes to the premium support program, including adjusting required purchase amounts and related access periods. If we make what we consider to be material changes to the program or these terms and conditions, we will notify you by email or by placing a notice on our customer support site. The Premium Support Program is offered in English Only. Mobile Purchases do not count toward meeting Premium Support thresholds.

Purchases may take up to 24 hours to process before Premium Support is available.  Premium Support users must maintain good standing with Zynga Customer Support. Remember, use it, don’t abuse it! For additional information regarding Zynga’s Support Policy and how not to abuse the system, please click here.

We'd love to hear any feedback you have about our support offerings. To submit your feedback, please click here.

Get now!

Get a Bundle - Limited Time Offer (Empires & Allies)

EMPIRES & ALLIES - Get a Bundle!

A Limited Time Offer!

Supply the troops! Get a Bundle, get stronger! It's the only way to get the

Prototype Unit, which can't be built in your hangar, only purchased - for

a limited time!

Transformer Tumult

Ten-HUT!

Soldiers – Sierra has heard rumors of a special technology that can transform units from air, to land to sea. Help her locate it so you can use it to enhance your forces. Remember, where there’s war technology to be found, the villains won’t be far behind.



Here’s what’s in store for you:
Sierra has heard rumors from her bot sources of a technology that can transform units. If found, this technology will be a great asset for your military. You will have to travel to a deserted island with Sierra, to help her retrieve the tech. It won’t be as smooth as you think. There’s another villain's forces trying to beat you to the prize. Don’t let them get away with it. Fight!

Here’s what you must do:

1. The whole quest unfolds in three stages. Each stage has three events and each event has three tasks. 
2. Begin the quest by clicking on the entry pop-up or the new quest icon on your home screen.
3. Then, follow the instructions to progress through the quest. Win a cool alien-tech unit on completion.

Rewards:

• Completing tasks in each event will earn you rewards.
• On completing all the tasks across all the events, you will win 1 Transformer Fighter, 1 Transformer Tank and 3 Transformer Gunboats!

Hurry Soldiers! The race for this new technology has just begun.


Feedback:

Please leave your CONSTRUCTIVE feedback in this thread:

Transformer Tumult

Note that this is for feedback, NOT bug reports—bug reports should go in our new Bug Reporting Forum!

Get to it, soldiers! DISMISSED!

Saving Sarah

Ten-HUT!

Soldiers – Sarah is missing! The last we know, she was on a diplomatic visit to the nation of Brushwen! Something is wrong. We must track her down.

Here’s the story:
Sarah was visiting a neighboring Empire, Brushwen, for diplomatic talks. You haven’t heard from her in days – that’s not like her at all. You suspect that something is wrong. Brushwen is a nation that has never caused any trouble before, so you’re almost certain that someone else is behind Sarah’s disappearance. You visit Brushwen and get to the bottom of this mystery - fighting all those who stand in your way and finally defeating the mastermind criminal responsible.

Your Mission:
You can follow either one of two paths or both paths simultaneously, to reach the end of the mission and rescue Sarah. You will have to visit Brushwen, investigate and find out who is behind the dastardly plot to kidnap Sarah! You will have to then make your way to the kidnapper’s lair and bring Sarah out unharmed. Ensure a few casualties in the kidnapper’s forces!

Rewards:
Players at levels 12 - 30 can win version I of the SpecOps Hyena and SpecOps Shan T-20 Copter.



Players at levels 31 - 50 can win Version II.



Players at levels 51+ can win Version III.




What are you waiting for Soldier? One of your people is in grave danger. Act now!

Feedback:

Please leave your CONSTRUCTIVE feedback in this thread:

Saving Sarah

Note that this is for feedback, NOT bug reports—bug reports should go in our new Bug Reporting Forum!

Get to it, soldiers! DISMISSED!